OVERVIEW
Project overview
Johnson Controls maintenance services for HMRC Telford
is currently tendering for two further sites: HMRC Shipley
and Worthing. As a specialist provider and maintainer of
fire and security safety systems, we operate on the basis
of delivering innovation and flexibility throughout the
contractual partnership and remain very business-focused
on the building operation and maintenance strategy.
Product and services applications
Customer needs
HMRC were particularly keen to have a team of multi-disciplined engineers assigned specifically to their properties, not only from a cost saving perspective but to
ensure that any external personnel working continually
on site, could undertake enhanced security protocol,
documented by the client, as well as additional training
specific to the contract.
Johnson Controls solution
Managed by HMRC’s dedicated Account Manager at
Johnson Controls, we are able to process and document
all screening procedures as well as training certification,
reporting quarterly to HMRC.
Combined with our approach to service delivery, HMRC assigned further disciplines to the Johnson Controls contract, as well as offering us the opportunity to tender for further sites. As one of the very few independent providers in the sector, our flexibility enables us to offer accelerated service delivery to our customers and combined with market leading cost control, we have earned a reputation unique in our industry, for putting our customers first.
When it comes to safeguarding people, businesses, assets
and budgets, Johnson Controls provides a cost-effective
solution that minimises our customer’s risk and optimises
their protection levels, whenever and wherever they need
it. Our customers are safe in the knowledge that, our mutli-disciplined engineers are supported by the very latest hand-held tablet technology to deliver the very highest levels of service with minimum disruption to our
customer’s business.
Our clients can also view critical account and project information 24/7 via our secure web-based portal for
maximum transparency and accountability. We are committed to the very highest levels of customer service providing a 24 hour customer support desk facility, 365 days a year and all of our design, installation and maintenance services are delivered at a price that suits our customer’s budget.
Contact Johnson Controls by clicking the button below to find out which products were used in this case study.
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